SmallBizGenius Analysis
Stasher receives overwhelmingly positive feedback for its convenient and affordable luggage storage solutions. Customers consistently praise the ease of use, helpful locations, and friendly service provided by Stasher hosts.
Category Breakdown
Scores based on analysis of 300 recent reviews
Ease of Use
9.0/10Customers consistently praise Stasher's user-friendly website and app, making booking and managing luggage storage simple and straightforward. Many reviewers mention how easy it is to find locations, read reviews, and pay through the app, contributing to a hassle-free experience.
55 reviews mention thisLocation Convenience
8.5/10Reviewers appreciate the convenient locations of Stasher points, often near major train stations, airports, and city centers. Many highlight how easy it is to find a suitable location close to their destination, allowing them to maximize their time without carrying heavy luggage.
40 reviews mention thisCustomer Service & Host Friendliness
8.0/10Many reviewers commend the friendly and helpful staff at Stasher locations, noting their willingness to assist with luggage storage and provide a positive experience. Examples include staff helping to secure bags, offering directions, and providing a welcoming environment.
30 reviews mention thisPrice & Value
8.5/10Customers frequently mention that Stasher offers a more affordable alternative to traditional luggage storage options at airports and train stations. Reviewers appreciate the reasonable pricing and the value they receive for the convenience and security provided.
25 reviews mention thisSecurity & Safety
7.5/10While not the most frequently mentioned aspect, several reviewers express confidence in the security of their luggage at Stasher locations. They feel their bags are stored safely and returned in good condition, providing peace of mind.
15 reviews mention thisLocation Reliability
4.0/10A few reviewers reported negative experiences due to location-specific issues, such as closures or inaccurate information. These instances led to inconvenience and frustration, highlighting a need for improved location verification and communication.
7 reviews mention thisPros & Cons
What Customers Love
"Firstly the website/app is easy to use and will find a suitable location to leave luggage at reasonable cost - much cheaper than railway stations or airport left luggage."
"Perfect location with helpful staff. Felt we were leaving our luggage in good hands it allowed us to make the most of the day. Ideal if you are visiting Norwich by train and need somewhere close to the station."
"Staff was super friendly and helped secured the bags properly by bringing them downstairs to their locked room. All was returned with care and nothing missing at all! Very happy to enjoy the day without worrying about our luggage."
"The cost of luggage storage is low compared with airports and train stations. The site is easy to use and normally provides a choice of suitable locations. Booking is simple and I have always found..."
"A very useful service. The location was easy to find and I was confident that my bags were stored safely, giving me the freedom to be unencumbered for a few hours."
Common Complaints
"Booked shop was closed down. Major inconvenience and not reliable"
"The app and maps were great, however the place we paid for wasn’t a locker, they were incredibly rude and we seemed like an inconvenience to them. I wouldn’t use the service again as I thought it was..."
"Easy to book, half the price of Waterloo Station's left luggage. The local shop hosting the luggage were pleasant and professional. The booking site is misleading, however. It quotes a low price to e...See more"
Common Questions About Stasher
Answers derived from customer review patterns
Is Stasher legit and trustworthy?
Yes, Stasher appears to be a legitimate and trustworthy service based on the overwhelmingly positive reviews. Customers frequently praise the ease of booking, convenient locations, and friendly service. While some reviewers have reported issues with specific locations, the vast majority express satisfaction with the security and reliability of Stasher's luggage storage solutions. The high Trustpilot rating of 4.8/5 further supports the legitimacy of the service.
Based on 45 reviewsDoes Stasher have good customer service?
Yes, Stasher generally receives positive feedback regarding customer service, particularly concerning the helpfulness and friendliness of staff at the storage locations. Many reviewers mention positive interactions with staff who assisted with securing luggage and providing a welcoming experience. However, a few reviewers noted negative experiences at specific locations, suggesting that customer service quality can vary. Overall, the majority of reviews indicate that Stasher provides satisfactory customer service.
Based on 30 reviewsIs Stasher worth it for small business owners?
For small business owners, particularly those in the hospitality or retail sectors near transportation hubs or tourist attractions, partnering with Stasher can be a worthwhile opportunity. Becoming a Stasher point can generate additional revenue by providing luggage storage services. The positive reviews suggest that customers appreciate the convenience and affordability of Stasher, which could attract more foot traffic to participating businesses. However, it's essential to ensure that the business can reliably provide the service and maintain a positive customer experience.
Based on 10 reviewsWhat are the potential downsides of using Stasher?
While Stasher generally receives positive reviews, potential downsides include the possibility of encountering inaccurate location information or unexpected closures. A few reviewers reported arriving at booked locations only to find them closed or not offering the advertised service. Additionally, customer experiences can vary depending on the specific location, with some reviewers noting negative interactions with staff. It's advisable to verify location details before booking and read reviews to get a sense of the potential experience.
Based on 15 reviews